Terms & Conditions

Agreement Overview

These Terms & Conditions ("Terms") govern your use of services provided by Sajeesh Rajan ("I", "me", "my", or "Service Provider") including web development, technology consulting, digital solutions, and related professional services.

Services Offered

I provide a comprehensive range of professional technology services across multiple jurisdictions:

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  Web Development: Custom website design and development, e-commerce solutions, content management systems, responsive design, and web application development.
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  Technology Consulting: Technical architecture planning, system integration, performance optimization, security assessments, and digital transformation guidance.
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  Digital Solutions: Mobile application development, API development and integration, cloud solutions, database design, and custom software development.
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  Support & Maintenance: Website maintenance, technical support, hosting management, security updates, performance monitoring, and ongoing optimization.
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  Analytics & SEO: Search engine optimization, analytics implementation, performance tracking, conversion optimization, and digital marketing technical setup.

Service Agreements & Proposals

All services are provided under specific agreements that outline project scope, deliverables, timelines, and costs:

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  Project Proposals: Detailed proposals include scope of work, deliverables, timeline, payment terms, and specific terms and conditions for each project.
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  Service Agreements: Formal contracts specify responsibilities, intellectual property, confidentiality, warranties, and other project-specific terms.
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  Change Requests: Any modifications to agreed scope require written approval and may result in adjusted timelines and costs.
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  Communication: Regular project updates, milestone reviews, and clear communication channels are established for each engagement.

Payment Terms & Pricing

Payment terms are clearly defined for all services and vary based on project scope and duration:

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  Project Pricing: Fixed-price projects require payment according to agreed milestones, typically 50% upfront and remainder upon completion, unless otherwise specified.
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  Hourly Rates: Time-based services are billed at agreed hourly rates with detailed time tracking and regular invoicing (weekly or monthly).
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  Retainer Agreements: Ongoing services may be provided under monthly retainer agreements with predetermined scope and support levels.
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  Invoice Terms: Invoices are payable within 30 days of receipt unless otherwise agreed. Late payments may incur interest charges and service suspension.
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  Payment Methods: Payments accepted via bank transfer, credit card, PayPal, or other mutually agreed methods in multiple currencies.
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  International Clients: Currency, tax implications, and payment methods are specified based on client location and applicable regulations.

Client Responsibilities

Successful project delivery requires active client participation and timely provision of necessary resources:

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  Content & Materials: Provide all necessary content, images, logos, branding materials, and information required for project completion in a timely manner.
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  Access & Credentials: Provide necessary access to hosting accounts, domains, third-party services, and existing systems as required for project work.
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  Communication: Maintain regular communication, respond to requests promptly, and participate in scheduled meetings and reviews.
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  Approvals: Provide timely feedback and approvals for design concepts, functionality, and project milestones to maintain agreed timelines.
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  Legal Compliance: Ensure all provided content and requirements comply with applicable laws, regulations, and intellectual property rights.
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  Backups: Maintain independent backups of important data and content, as I am not responsible for data loss outside of agreed backup services.

Intellectual Property Rights

Intellectual property rights are clearly defined to protect both parties' interests and creative work:

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  Client-Owned Content: All content, materials, and intellectual property provided by the client remain the exclusive property of the client.
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  Custom Development: Upon full payment, clients receive ownership rights to custom code, designs, and solutions developed specifically for their project.
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  Third-Party Components: Open-source libraries, frameworks, and third-party tools retain their original licenses and ownership structures.
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  Proprietary Tools: My proprietary development tools, methodologies, and general business processes remain my intellectual property.
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  Portfolio Rights: I retain the right to showcase completed work in my portfolio and marketing materials unless explicitly restricted by confidentiality agreements.
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  Infringement Protection: Clients warrant that all provided materials do not infringe on third-party intellectual property rights and indemnify against related claims.

Warranties & Disclaimers

Services are provided with appropriate warranties while acknowledging the inherent complexities of technology:

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  Service Quality: I warrant that services will be performed with professional skill and care in accordance with industry standards and best practices.
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  Bug Fixes: Manufacturing defects and bugs in custom development are corrected at no charge within 90 days of project delivery, subject to reasonable use.
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  Cross-Browser Compatibility: Websites are tested for compatibility with current major browsers and devices as specified in project requirements.
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  Technology Limitations: No warranty is provided for issues arising from third-party services, hosting providers, internet connectivity, or external system changes.
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  Performance Disclaimers: While I strive for optimal performance, specific results like search rankings, conversion rates, or business outcomes cannot be guaranteed.
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  Security Measures: Security best practices are implemented, but no system can be guaranteed 100% secure against all potential threats.

Limitation of Liability

Liability limitations protect both parties while ensuring fair and reasonable risk allocation:

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  Financial Limitation: Total liability for any claim is limited to the amount paid for the specific service that gave rise to the claim, not exceeding the project value.
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  Consequential Damages: I am not liable for indirect, consequential, incidental, or punitive damages including lost profits, business interruption, or data loss.
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  Time Limitations: Claims must be brought within one year of the event giving rise to the claim or they are permanently barred.
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  Force Majeure: No liability for delays or failures caused by circumstances beyond reasonable control including natural disasters, pandemics, or government actions.
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  Third-Party Services: I am not responsible for failures, security breaches, or issues with third-party services, hosting providers, or external systems.
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  Content Liability: Clients are solely responsible for content accuracy, legality, and compliance with applicable laws and regulations.

Confidentiality & Non-Disclosure

Confidentiality is paramount in professional relationships, and I maintain strict privacy standards:

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  Confidential Information: All client information, business data, technical details, and proprietary information are treated as strictly confidential.
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  Data Protection: Client data is protected using industry-standard security measures and is not shared with third parties except as necessary for service delivery.
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  Team Access: Access to confidential information is limited to team members directly involved in the project, all bound by confidentiality obligations.
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  Duration: Confidentiality obligations continue indefinitely, extending beyond the completion of services and termination of agreements.
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  Legal Exceptions: Confidentiality does not apply to information that becomes public, is independently developed, or must be disclosed by legal requirement.
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  NDA Agreements: Separate non-disclosure agreements may be executed for projects involving highly sensitive or proprietary information.

Project Timelines & Delays

Realistic timelines and clear expectations help ensure successful project delivery:

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  Timeline Estimates: Project timelines are estimates based on scope, complexity, and available resources, and may be adjusted for unforeseen circumstances.
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  Client Dependencies: Timelines depend on timely client feedback, content provision, and approval of deliverables as outlined in project schedules.
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  Scope Changes: Changes to project scope, requirements, or specifications may impact timelines and require schedule adjustments and additional costs.
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  Technical Challenges: Complex technical issues, third-party service problems, or integration challenges may cause delays beyond initial estimates.
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  Communication: Regular updates are provided regarding project progress, potential delays, and timeline adjustments throughout the development process.
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  Milestone Tracking: Projects are broken into milestones with specific deliverables and target dates to ensure progress visibility and accountability.

Termination & Cancellation

Clear termination terms protect both parties and ensure fair resolution of contractual obligations:

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  Termination Rights: Either party may terminate services with written notice as specified in individual service agreements, typically 30 days for ongoing services.
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  Payment Obligations: Clients remain responsible for payment of all services rendered and costs incurred up to the termination date.
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  Work Product: Upon termination, clients receive completed work products and source files for paid portions of the project, subject to payment obligations.
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  Transition Assistance: Reasonable assistance is provided to facilitate transition to new service providers, subject to separate compensation agreements.
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  Immediate Termination: Services may be terminated immediately for material breach, non-payment, or violation of terms and conditions.
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  Post-Termination: Confidentiality, intellectual property, and limitation of liability provisions survive termination of services.

Dispute Resolution

Fair and efficient dispute resolution processes are established to address any conflicts professionally:

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  Good Faith Negotiation: Disputes are first addressed through direct communication and good faith negotiation between the parties to reach mutually acceptable resolutions.
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  Mediation: If direct negotiation fails, disputes may be submitted to mediation with a mutually agreed mediator before pursuing formal legal action.
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  Governing Law: These terms are governed by the laws of the jurisdiction most relevant to the specific client relationship and service agreement.
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  Jurisdiction: Legal disputes are subject to the jurisdiction of courts in the appropriate location based on the governing law and client location.
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  Arbitration: For international clients, arbitration may be specified as the preferred dispute resolution method in individual service agreements.
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  Costs & Fees: Each party typically bears their own legal costs unless otherwise specified in the service agreement or awarded by the court.

Website Use & Acceptable Conduct

Appropriate use of my website and services ensures a professional environment for all users:

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  Permitted Use: The website and services are for legitimate business purposes related to web development, technology consulting, and professional communications.
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  Prohibited Activities: Users may not engage in illegal activities, harassment, spam, unauthorized access attempts, or misuse of contact forms and communication channels.
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  Security: Attempts to compromise website security, access unauthorized areas, or interfere with normal operations are strictly prohibited and may result in legal action.
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  Communication Standards: All communications must be professional, respectful, and relevant to business purposes, with zero tolerance for abusive or inappropriate content.
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  Account Security: Users are responsible for maintaining the security of any accounts, credentials, or access provided for project collaboration.
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  Legal Compliance: All website use and service engagement must comply with applicable local, national, and international laws and regulations.

International Operations & Compliance

Operating across multiple jurisdictions requires compliance with various legal frameworks and standards:

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  Multi-Jurisdictional Services: Services are provided across UAE, India, UK, Singapore, and Saudi Arabia, with compliance to local laws and business regulations in each jurisdiction.
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  Tax Compliance: Tax obligations are handled according to applicable laws in relevant jurisdictions, with clients responsible for their own tax obligations.
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  Data Protection: Services comply with GDPR, UAE PDPL, India DPDP Act, UK GDPR, Singapore PDPA, and other applicable data protection regulations.
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  Currency & Exchange: Services are provided in multiple currencies with exchange rates and payment methods appropriate to client locations.
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  Regulatory Compliance: Professional services comply with technology, business, and professional service regulations in all operating jurisdictions.
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  Contract Law: Service agreements are structured to comply with contract law and commercial regulations in the most appropriate jurisdiction for each client relationship.

Force Majeure & Extraordinary Circumstances

Recognition that extraordinary circumstances beyond reasonable control may impact service delivery:

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  Natural Disasters: Earthquakes, floods, hurricanes, and other natural disasters that prevent normal business operations and service delivery.
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  Pandemics & Health Emergencies: Global health crises, government-mandated lockdowns, and health emergencies that impact business operations or team availability.
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  Infrastructure Failures: Major internet outages, power grid failures, telecommunications disruptions, or critical infrastructure breakdowns.
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  Government Actions: New regulations, sanctions, trade restrictions, or government orders that prevent or restrict service delivery.
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  Civil Unrest & Conflicts: Wars, civil unrest, terrorism, or political instability that impacts business operations or safety.
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  Service Resumption: Services resume as soon as reasonably possible after force majeure events subside, with timeline adjustments and client communication.

Third-Party Services & Integrations

Many projects involve third-party services and integrations that are subject to external terms and conditions:

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  External Dependencies: Projects may rely on hosting providers, payment processors, APIs, cloud services, and other third-party platforms with their own terms and limitations.
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  Third-Party Terms: Clients are responsible for compliance with third-party service terms, licenses, and usage restrictions for integrated services.
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  External Costs: Third-party service fees, licensing costs, and subscription charges are separate from my service fees unless explicitly included in project pricing.
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  Service Availability: I am not responsible for third-party service outages, changes in functionality, pricing modifications, or discontinuation of external services.
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  Alternative Solutions: When possible, alternative solutions are recommended if primary third-party services become unavailable or unsuitable.
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  Integration Support: Support for third-party integrations is limited to the implementation work performed and does not include ongoing third-party technical support.

Maintenance & Support Services

Ongoing maintenance and support services are available under separate agreements with specific terms:

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  Maintenance Scope: Maintenance services include security updates, bug fixes, performance optimization, backup management, and routine technical maintenance.
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  Response Times: Support response times vary by service level agreement, typically ranging from 4-48 hours based on issue severity and support plan.
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  Support Channels: Support is provided through email, project management systems, and scheduled calls as appropriate to the issue and service level.
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  Business Hours: Standard support is provided during business hours in the relevant time zone, with emergency support available for critical issues.
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  Service Continuation: Maintenance and support services continue until terminated by either party with appropriate notice as specified in service agreements.
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  Service Evolution: Maintenance services may evolve to include new technologies, security requirements, and best practices as they emerge.

Amendments & Modifications

These terms may be updated periodically to reflect changes in services, legal requirements, or business practices:

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  Update Authority: I reserve the right to modify these terms at any time, with changes taking effect upon posting to the website or notification to clients.
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  Notification Process: Significant changes are communicated through email notification to active clients and prominent website notices.
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  Effective Dates: Updated terms include clear effective dates and reasonable notice periods for material changes that affect existing agreements.
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  Continued Use: Continued use of services after term modifications constitutes acceptance of updated terms and conditions.
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  Existing Agreements: Existing service agreements may be governed by the terms in effect when the agreement was executed, subject to applicable law.
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  Version Control: Previous versions of terms are maintained for reference and are available upon request for legal and compliance purposes.

Severability & Enforceability

These terms are designed to remain valid and enforceable even if specific provisions are challenged:

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  Severability Clause: If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.
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  Modification Authority: Invalid provisions may be modified to the minimum extent necessary to make them valid and enforceable while preserving original intent.
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  Jurisdictional Variations: Terms are interpreted and enforced according to the laws of the relevant jurisdiction for each client relationship.
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  Entire Agreement: These terms, together with specific service agreements, constitute the entire agreement between parties regarding the subject matter.
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  Written Modifications: Modifications to these terms require written agreement except for updates made through the standard amendment process.
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  Good Faith Interpretation: All terms are interpreted in good faith to achieve fair and reasonable outcomes for both parties.